Frequently asked questions

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How long will it take to receive my order?

Due to our big sale, we are currently experiencing a slight delay in our warehouse. Delivery time can be 5-14 days in some cases. We are working hard to get all orders shipped as quickly as possible.

If you don't see your tracking yet, please give our system some time to update the information.

Thank you for your understanding.

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My delivery is delayed or lost

Don't worry! All shipments are sent with a tracking number so we can see where your package is.

Simply send us an email at welcome@contideluca.com and our friendly customer service will make sure you receive your order.

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How do I make a return?

Returns are easy! Here's how you do it:

  1. Send an email to welcome@contideluca.com within 30 days of receiving your order and tell us which product you want to return or exchange.
  2. Our team will send you detailed instructions on how to return the item.
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Do you have any further questions?

Our friendly team is ready to help you! You are always welcome to contact us at welcome@contideluca.com

Our customer service is available

Monday to Saturday from 9:00 to 17:30.

We kindly ask you to give us up to 48 hours to respond. Thank you very much :)

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